Must read blog about "SaaS"

Yammer is Making Executives Cool Again

Have you heard about the all-important Yammer platform? Well if you haven’t, Yammer is a productivity platform enabling small, medium, and large organizations to be more flexible in responding to the rapid shift of today’s competitive marketplaces.  Here is an...


Customer Success: Model + Metrics + Manager = MAGIC

For many organizations, embracing the core concepts behind customer success will require something of an internal transformation. So much of your daily activities have been built around achieving your own outcomes, you may have neglected to stop and think about...