Must read blog about "SaaS"
One of the many reasons why customer success needs to be built into the DNA of your business has to do not with what it can do for your customers, but ultimately what it can do for your products, your...Read More >>
Have you heard about the all-important Yammer platform? Well if you haven’t, Yammer is a productivity platform enabling small, medium, and large organizations to be more flexible in responding to the rapid shift of today’s competitive marketplaces. Here is an...Read More >>
According to one recent study, 78% of consumers in the United States are actually retracting loyalty to brands at a faster pace than they were just three years ago. A large part of this can likely be explained by the...Read More >>
As we've talked about in the past, customer success is about more than just having a support staff ready and waiting to react to customer issues as they come in. It's about intrinsically linking the success of your entire organization...Read More >>
For many organizations, embracing the core concepts behind customer success will require something of an internal transformation. So much of your daily activities have been built around achieving your own outcomes, you may have neglected to stop and think about...Read More >>