Must read blog about "Hi Tech"
One of the many reasons why customer success needs to be built into the DNA of your business has to do not with what it can do for your customers, but ultimately what it can do for your products, your...Read More >>
According to one recent study, 78% of consumers in the United States are actually retracting loyalty to brands at a faster pace than they were just three years ago. A large part of this can likely be explained by the...Read More >>
As we've talked about in the past, customer success is about more than just having a support staff ready and waiting to react to customer issues as they come in. It's about intrinsically linking the success of your entire organization...Read More >>
In Part 1 of this two-part series, we established that AI is incredibly powerful, particularly in a customer success-driven environment. When time is of the essence and relationships are on the line, you need something that will essentially guarantee that...Read More >>
So much of customer success ultimately comes down to your ability to take a proactive approach to the relationships that you're forging with clients. You can't wait for them to have a problem and come to you - you need...Read More >>
For many organizations, embracing the core concepts behind customer success will require something of an internal transformation. So much of your daily activities have been built around achieving your own outcomes, you may have neglected to stop and think about...Read More >>